FAQs

It's made for wool and silk carpets and rugs, including hand-knotted, tufted and flatweave. It isn't intended for clothing. For sisal, seagrass, jute or any other fibres, please contact us before treating, as they might need a different approach.

Many general-purpose spotters are alkaline or contain oxidising bleaches, which can strip dye and damage protein fibres like wool and silk. Our Wool & Silk Stain Remover is WoolSafe Approved, mildly acidic, bleach-free and fragrance-free, and helps stop loosened dye from moving onto surrounding fibres, which is essential on fine Persian and Oriental rugs.

Yes, always. Spray a little on a hidden area, blot with a white cloth and check the cloth for any colour. If colour transfers, don't continue. The rug may have unstable dyes and needs a professional.

Blot up as much of the spill as you can, spray the stain lightly, leave it for 30 to 60 seconds, then blot from the outside in with a clean white cloth. Never rub. Repeat if needed, pat dry, and vacuum once fully dry. Full directions are on the label and the product page.

No. It's designed to dry down cleanly, so you blot, let it dry and vacuum. There's no need to rinse.

It works best on fresh spills. Old, set-in or previously treated stains may only partly improve. For valuable, antique or heavily stained rugs, we recommend a specialist rug cleaner or restorer.

Keep it upright with the trigger closed, out of reach of children, between 5 and 25°C, away from direct sunlight and frost.

It's a professional treatment with an eye-damage hazard classification, and it relies on a specific technique: a fine mist, no blotting and fast forced drying. Getting that wrong on sisal can cause colour loss, so we supply it to trained cleaners and restorers who buy in the course of their business.

The brown tannin marks and browning that appear on sisal, seagrass, jute and other plant fibres after spills, leaks or over-wet cleaning. It also works on browning on cotton and viscose.

Don't add more water or scrub, as both usually make it worse. Contact a professional cleaner experienced with natural fibres, or get in touch and we'll point you in the right direction.

UK addresses only, for now.

Standard tracked delivery is £4.99 and free on orders over £75. Express is £6.99. We dispatch within 2 working days. Products with a longer lead time show it on their product page. See our shipping policy for details.

Yes. You can return unopened bottles within 14 days of delivery for a full refund. If anything arrives damaged or leaking, contact us within 30 days with a photo. See our refund policy.

Yes. Email info@restorersapproved.com and we'll send it.

Yes. Both products are available in cases of 6 and 12 at trade prices. For larger quantities, email us for a quote.

We're happy to talk to cleaners, restorers and flooring retailers. Email info@restorersapproved.com with a little about your business.