Refund policy

Changed your mind?

If you bought as a consumer, you can cancel your order within 14 days of receiving it. Email us at info@restorersapproved.com with your order number, then send the product back to us within 14 days of telling us.

• Unopened bottles with the trigger and seal intact will receive a full refund of the product price and the standard delivery charge you paid.
• Opened or used bottles cannot be resold. Because of this, we will deduct the loss in value from your refund, which for an opened bottle will normally be the full product price.
• You are responsible for the cost of returning the item.

We will refund you within 14 days of receiving the returned item, using the same payment method you used to order.

Faulty, damaged or leaking on arrival?

Please contact us within 30 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, including any postage costs. This does not affect your statutory rights.

Trade and business purchases

The 14-day cancellation right applies to consumers only. Business and trade customers are still covered for faulty or damaged goods as above.

How to return an item

Lock the trigger, place the bottle upright in a sealed plastic bag, and pack it securely in a box. Send it to: Restorers Approved, Lodge Cottage, Somborne Park, Little Somborne, Stockbridge, SO20 6QT. We recommend a tracked service, as we cannot refund items that don't reach us.